The Directorate General of Civil Aviation (DGCA) on Tuesday imposed a Rs10 lakh fine on Air India for not compensating passengers with confirmed bookings denied boarding on overbooked flights.
In a statement, the aviation regular said it was “a matter of serious concern and unacceptable” that the airline was not paying any compensation to “hapless passengers” denied boarding and did not have a policy in this regard.
“After that, a series of checks were carried out by DGCA and during our surveillance at Bengaluru, Hyderabad and Delhi, there were specific instances in the case of Air India where the regulation is not being followed. Therefore, a show-cause notice was issued to the airline and a personal hearing was afforded,” DGCA director general Arun Kumar said in the statement.